Warranty and Return

Please note: These articles are only performing formulas. Finally action of execution will be decided by the consequence discussed between QKS customer service and distributors.


1.Return/refund due to product quality issue

  • (1)If non-3C products have quality issue or cannot be used or missing accessories, you can submit a refund or a replacement request within 10 days after signing.
  • (2)If the 3C product is arrival damaged or cannot be used or missing accessories, you can submit a return request within 15 days after signing. Please return all accessories included in parcel, such as cable, charger, battery. If lacking accessories or other parts, you need to make relevant compensation.
  • (3)3C products referred to the category of computer, pad, mobile phone, sports watch, consuming electric and so on. (Only for main parts)
  • (4)Quarkscm don’t accept unreasonable replacement and refund request. Before return back the item to our warehouse, please contact us to discuss the exact details of returning. If you return back the item without any discussion, we have the right to deny your after-sale service apply.

These circumstances mentioned above need to be feedbacked within the valid date. Or we have reason for judging the damage is caused by human factors and we’d deny your after-sale service apply.


2.Evidence is needed to after-sale service

  • If you request after-sales service, you need to submit relative evidences as follows:
  • 1.Screenshots of email history
  • 2.Screenshots showing refunds from PayPal and other payment methods recognized by quarkscm
  • 3.A clear photo or video of the damaged or defective product and the shipping packaging and before we can consider issuing RMA authorization.?Only offering screenshots of customer dispute refunds, can not prove that it must be a product quality issue, and Qks will not provide after-sales service.
  • The following information is required and format is as followed:
    Order number: | Shipping Method + Shipping Number: | Item SKU: | Details of problem:| Customer demands:http://www.quarkscm.com/customer/order

3.Returned shipping fees

  • (1)If it's product quality issue within the valid warranty period (3C products: 15 days, non 3C products: 10 days), returned shipping fees are undertaken by Qks.
  • (2)If it's product quality issue, but it exceeds the valid warranty period(3C products: 15 days, non 3C products: 10 days), the shipping fee of returning and exchanging products shall be undertaken by the customer.

4.After-sale Return process

We’d try our best to guaranteen that the items delivered to the customer are in the best status. If your items is defective, please apply for after-sale service as follow.

  • 1)Unshipped
  • A.Before shipment, due to making wrong order or OOS, apply for a replacement and refund request
  • B.Inform Qks’s customer service immediately to close the order.
  • C.After the order was closed successfully, Path: My Account- My Orders- Specific Order Number-Search Order- View Order- After-Sales Apply.
  • D.Choose reason -- Refund amount (as for one order with several SKUs) -- Description of the problem -- Submit the after-sale service apply.
  • E.We will process the request within 3-5 working days. In case of holidays the process time will be postponed.

  • 2)Ater-sale service for received products
  • 2.1 Item costs within 25 USD
  • A. 3C products should be applied for after-sale service within 15 days from the day you received. Non 3C products should be applied for after-sale service within 10 days from the day you received.
  • B. Offer your Qks’s order No., shipping method, tracking No., item SKU, clear image or video evidence to show the problem.
  • C. After the customer service confirmed the information you provided, if your request will be agreed
  • E. Distributer needs to do the following on Quarkscm, path: My Account- My Orders- Specific Order Number-Search Order- View Order- After-Sales Apply.
  • F. Choose reason -- Refund amount (as for one order with several SKUs) -- Description of the problem -- Submit the after-sale service apply.
  • G. We will process the request within 3-5 working days. In case of holidays the process time will be postponed.

  • 2.2 Item costs over 25 USD
  • A. 3C products should be applied for after-sale service within 15 days from the day you received. Non 3C products should be applied for after-sale service within 10 days from the day you received.
  • B. Offer your Qks’s order No., shipping method, tracking No., item SKU, clear image or video evidence to show the problem.
  • C. After the customer service confirmed the information you provided, if your request will be agreed
  • D. Then please ship the item to the designated address, after confirming receipt, please proceed as follows. (Payment on delivery is not accepted.)
  • E. Distributer needs to do the following on Quarkscm, path: My Account- My Orders- Specific Order Number-Search Order- View Order- After-Sales Apply.
  • F. Choose reason -- Refund amount (as for one order with several SKUs) -- Description of the problem -- Submit the after-sale service apply.
  • F.We will process the request within 3-5 working days. In case of holidays the process time will be postponed.

  • 3)Package Loss (The tracking number haven’t been updated over 15days, offer the Qks order No. to search for logistic status; the package has not been recieved over 60 days, we process the after-sale request.)
  • A. Offer Qks’s order No.
  • B. Offer screenshot of the receipt information.
  • C. After the customer service confirmed the information you provided, if your request will be agreed
  • D. Distributer needs to do the following on Quarkscm, path: My Account- My Orders- Specific Order Number-Search Order- View Order- After-Sales Apply.
  • E. Choose reason -- Refund amount (as for one order with several SKUs) -- Description of the problem -- Submit the after-sale service apply.
  • F. We will process the request within 3-5 working days. In case of holidays the process time will be postponed.
  • G. For surface and offline EUB shipping method, never deal with after-sale request.

  • 4)Return & refund rules for the customers shipping to their own warehouse in China (Due to the time limit of the platform online shipping method).
  • From the date of receipt, quarkscm provide a 3-5 days time for distributor to apply for replacement & refund (Items should be returned back to our warehouse and in a perfect condition). Beyond this valid time, we deny any application for after-sale service.

    • 5.After-sale Service for Received Order

      • (1)Quality problem: Flaws caused during production and shipping process. Due to extreme discounts on all our items, we cannot offer After Sale Services for products with less than 20% damage/defect.

      • (2)Problem of fittings: fittings are damaged, defective, or missing.
        After confirmation of the evidence you provided, if the customer can solve the problem at the local, we will judge from the maintenance fee: If it is less than the item cost of this product, we can refund according to the maintenance fee. If the customer cannot handle this problem by own or the fixing fee at the local is higher than the item cost, we will reissue the the functional components or refund after receiving the returned item. The above circumstances will be processed according to order amount.

      • (3)Orders are left unattended or mistakenly shipped: resolution based on order amount.
        ●Orders left shipped: Check the package weight of the order to confirm, the solution should be provided between buyer and customer assistance through clear and professional communication.
        ●Orders mistakenly shipped: Check order SKU and SKU of the received package to confirm, the solution should be managed between buyer and customer assistance through communication.

      • (4)Damaged during shipping
        ●Package damage: it cannot be handled if product is functional.
        ●Product damage: it cannot be handled if product is functional and the damage amount is below 20%.For example,some products may have a small scratches on the plastic product or the package box has a bit of squeeze,but does not affect the use

      • (5)Order does not match the description of the item.
        The image and description of product online may have slight difference in a certain extend from the actual product. If the difference causes no effect to the usage of product, after-sale service is not processed.
        The image and description of product online may have slight difference in a certain extend from the actual product. If the item attribute problem difference causes some effect to the usage of product, the detailed solution depends on the consequence that has been discussed with the customer service.

      The after-sale service mentioned above if occurred, handling methods refer to the table followed.
      “√” means feasible, “×” means unfeasible.
      Note: Reissuing the item or components, the shipped method equivalent to the original order is essential (Registered for registered, EMS for EMS and so on). If the customer returned back the item, we don’t take charge of the freight.
      Do not accept no-reason return & refund request.


      If the customer want to return back the item, before returned to warehouse, please contact Qks’s customer service to discussing the after-sale solution and get the return address. 15 days are valid for 3C products after-sale request, 10 days are valid for non 3C products. Beyond the valid date, any request will be denied. Do not accept no-reason return & refund request. Return without any request in advance, Qks has the rights to deny to reject to process after-sale problem. If the customer need to return back the item, an after-sale returning excel (returning request template) is required. When the warehouse receives the returned packages, we will reissue or refund the item amount.


      6.Custom Clearance

      • For custom clearance, respective responsibility needs to be clarified between the buyer and our company.
      • (a)Tariff claim: tariff is claimed by local customs based on local policy, and specific to different countries and states, so buyers are responsible for payment. Since it is clearly out of our control, we do not classify this as an After Sale Issue.
      • (b)Package destroyed by customs or cargo agent: we are not responsible if buyers reject or contest tariff claim or attempt to import products prohibited in their state, country, or region.
      • (c)We are not responsible for products that cannot go through/clear customs due to lack of product qualification; buyers need to clearly state what qualification issues are involved.

      Note: Members are solely responsible for checking (a) if sensitive product(s) can be shipped to the destination before dispatch and (b) whether the product requires any specific credentials/declarations.


      7.Classification of After-sale Aervice for Orders not received

      • (a) Yet to be received: Buyers are informed by Customer Service staff; we are not liable for packages that have been returned or destroyed that have not been dealt with in time.
      • (b) Abnormal delivery: Buyers are informed by Customer Service staff, we are not liable for packages that have been returned or destroyed that have not been dealt with in time.
      • (c) Failed to deliver: Buyers are informed by Customer Service staff, we are not liable for packages that have been returned or destroyed that have not been dealt with in time.
      • (d) Exceeded shipping time limit, refunded by platform dispute: If the package has not been received 60 days after the sale, the package is declared missing.
      • (e) Package delivered, buyer reports not received: buyer needs to obtain proof that the “package has not yet arrived” from their local post office and send the proof to us for further checking.
      • (f) No shipping update: over 15 days since the sale have elapsed without a shipping update, shipping status with order number will be checked, if the order has still not been received after 60 days, after sale arrangements can be approved for the above situation.
      • (g) We are not responsible if the buyer refuses to receive and accept a package.
      • (h) The missing package condition is not applicable to surface mail and air mail as well as package checks. Products shipped by Flat ship are not offered after-sale service, when the parcel is lost.

      The after-sale service mentioned above if occurred, handling methods refer to the table followed.
      “√” means feasible, “×” means unfeasible.


      If a package has been returned due to the above shipping problems, we will provide refund to buyers only after the package has returned to our warehouse; we are not liable for packages that go missing or have been destroyed in transit.


      8.Package Return

      • (1)Overseas package return:
      • Items not received (see Term 7 above), including packages that have been returned, abandoned or destroyed, will be dealt with according to the terms and conditions:
      • Two options: Destroy; resend (pay cost of resending shipping).

      • (2)Domestic packages returned:
      • domestic packages returned due to address issue, security check, etc. These situations will be handled either by resending or refund:
      • If reissued, shipping method should be equivalent to the original order (Registered aviation for registered aviation, EMS for EMS and so on).If refund, refund amount is equivalent to the item cost.

      Note: Regardless of any return type, If any cost of returning the parcel to the warehouse is generated due to unable to contact recipients, the cost will be added in the reissue fee or be deducted in the refund.


      9.Exemption Disclaimer

      The following conditions are exempt from receiving After Sale Services:
      Incorrect address provided by buyers; buyers who cannot provide evidence that meets the threshold of proof and who do not intend to return the product for testing; buyers who ask for resends, resupply and return, refund overdue; product shipped, situations caused not by quality issues and/or not our responsibility, buyers who provide subjective/unacceptable reasons to ask for refund. Please kindly contact our customer services for further information.
      The final interpretation of the terms of service is the property of Quarkscm.com.