Warranty and Return


In order to improve the quality customer Service provided by quarkscm and to help our valued members to provide better services for their online customers, the terms of  the After Sale Service provided by quarkscmare as follows.

 

1.Evidence for After Sale Services
If you request after-sales service, you need to submit relative evidences as follows:
screenshots of email history, screenshots showing refunds from PayPal and other payment methods recognized by quarkscm, images of problems associated with the order, video footage (videos illustrating the problem), and so on. quarkscm offers no After Sale Service to orders that do not demonstrably provide clear photographic/videoproof of the problem. Furthermore, the following information is also needed:
The format is as follow: Order number: | Shipping Method + Shipping Number: | Item SKU: | Details of problem:| Customer demands:
http://www.quarkscm.com/customer/order  |  http://www.quarkscm.com/customer/after-sales


2.Time Period for After Sale Service
 (a)Quality problem: 15 days as of receipt day. 
 (b)Damaged during shipment: 7 days as of delivery date.
Problems above need to be reported within the stated time frames, otherwise we will deem the problem to be caused intentionally, making the case ineligible for any after sale service.


3. After Sale Services for Received Products
The prerequisite for us to provide after-sales service is the defective rare ismore than 10% (and should be more than 3 pieces) for each product within 1month.
(1) Buyer Don't Want that Produt as customer wish,  we can only rendund 60% of Sale Price and customer need to pay shipping cost return Quarkscm Warehouse, We can refund after our warehouse confirm the return package.
(2)Wrong Products Received If the customer receives the wrong product(typically different), buyer can contact us and solve this problem via friendly communication.
(3)DOA problem (Dead on arrival problem) DOA problem means failure during the transportation, such as product missing, damaging or cosmetic problems.
Customers can contact quarkscm within 7 days, as of product receiving date to solve this problem。
(4)Functional Defect: Functional defect means problems occured within 15 days as of receiving day. Customers can contact quarkscm within the time scope for solution.


4.Orders Not Received
The average delivery time for each of those shipping methods is as follows:
Global Postal Service-No Tracking: 10 - 20 business days
Global Postal Service-Tracking: 10 - 18 business days
Global Postal Expedited: 5-8 business days
Global Express Expedited: 3 - 4 business days

For the peak season, which is usually from November to February each year, thedelivery time will be 10 business days longer than the average delivery period.Our customers are advised to communicate these directly with their customers.
If orders are not received after the standard delivery time, customers can contact quarkscm for help.


5.Custom Clearance

For custom clearance, respective responsibility needs to be clarified between the buyer and our company.
(a)Tariff claim: tariff is claimed by local customs based on local policy, and specific to different countries and states, so buyers are responsible for payment. We won’t offer after sale service for tariff problem but will actively help buyers to solve, such as to provide related document.
(b)Package destroyed by customs or cargo agent: we are not responsible if buyers reject or contest tariff claim or attempt to import products prohibited in their state ,country, or region.
(c)We are not responsible for products that cannot go through/clear customs due to lack of product qualification; buyers need to clearly state what qualification issues are involved.
Note: Members are solely responsible for checking (a) if sensitive product(s)can be shipped to the destination before dispatch and (b) whether the product requires any specific credentials/declarations.



Customer Service Progress: Vdieo1: https://youtu.be/Gpcmkt8a1qM    https://v.qq.com/x/page/g0770163ww5.html |     IF you need some help for order: 
1. Please sigin in your account  2. search QSCM order number,  3. search order NO.  4 send messgge to us  5. get feedback . Quarkscm.com wordwide Dropship
 






Ask a Refund Progress: Vdieo2:  https://youtu.be/jbl1TVD6Iek    |   If you had meet some problem of order need to refund and return, 
1. Please sigin in your account  2. search QSCM order number,  3.Click view order 4. Requestion after sales  5.send your refund requsted   6.Quarkscm can reply you timely   Quarkscm.com Worldwide dropship.
http://www.quarkscm.com/avi/Quarkscm%20Ask%20Refund%20According%20Order.mp4